The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website: To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the hotfix. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next update that contains this hotfix. This hotfix may receive additional testing. Apply it only to systems that are experiencing this specific problem. However, it is intended to correct only the problem that is described in this article.
How to obtain the updateĪ supported hotfix is now available from Microsoft.
The version number of Lync for Mac 2011 is displayed in the About Lync dialog box. To determine which version of Lync for Mac 2011 is installed on your computer, follow these steps: To verify that the computer meets the operating system version prerequisite, click About This Mac on the Apple menu.
Additionally, make sure that the computer is running Mac OS X 10.5, or a later version of the Mac OS X operating system.
The hotfix resolves the following issues:Ģ926056 Lync for Mac 2011 14.0.7 crashes when you plug or unplug a USB headset or an external monitorĢ927775 Can't sign in or see contact pictures in Lync for Mac 2011 when system time zone is set to UTC+8 or an earlier time zoneĢ909669 Presence status isn’t updated based on Outlook for Mac 2011 calendar in Lync for Mac 2011īefore you install the Lync for Mac 2011 14.0.7 hotfix, you must uninstall any version of Lync for Mac 2011 that is earlier than Lync for Mac 2011 14.0.4 on your computer. Introduction Issues that the update fixes The article describes the hotfix for Microsoft Lync for Mac 2011 that is dated January 2014. We'll use your feedback to double-check our steps.Description of the Microsoft Lync for Mac 2011 14.0.7 hotfix Summary If they weren't, and you're still having trouble setting up Lync for Mac 2011, tell us what was confusing or wrong. Were these steps helpful? If so, please let us know at the bottom of this topic. If you still can't connect, or for other issues, see Troubleshoot sign in issues with Lync for Mac 2011 in Skype for Business Online. When I tested the instructions at work, the connection worked the first time. Please verify your logon credentials and try again" or "The service might not be available," the issue might be a connection can't be established with Lync.Īuthor's note: when I tested these instructions from home, where my Internet service isn't very good, I wasn't able to connect and kept getting errors, even after trying for 30 minutes. If you get the message "Lync was unable to sign in. Under Authentication, clear the Use Kerberos box so it's blank. If you get the error message "No Kerberos ticket is detected":Īt the Lync for Mac 2011 sign in page, choose Advanced at the bottom of the page, after typing your Microsoft 365 user ID in both the Email Address box and the User ID box, and entering your password. Important: You need to use Internet Explorer or Safari to perform these steps. After you sign in, you'll see the Office 365 admin center.Ĭhoose Install to download the Lync for Mac 11 installation program onto your Mac.Ĭhoose the first one, lync_14._.dmg, to open the installer. How to get to the Lync for Mac 2011 download and install it To get the instructions for how to download and install Lync for Mac 2011 from the Microsoft 365 portal, choose the arrow (>) next to the plan you have. Go to and enter your Microsoft 365 user ID and password. You received an email from the Microsoft Online Services Team that contains your Microsoft 365 user ID. To install Lync for Mac 2011, you need to sign in to Microsoft 365 first. When you purchased a Skype for Business Online Plan, you created a Microsoft 365 user ID at the same time, even though you didn't purchase Microsoft 365. You'll see two Lync programs there.Ĭhoose the first one, lync_.dmg, to open the installer. This is the Lync for Mac 11 update.Īfter the programs are finished downloading, go to Downloads on your Mac. The lync_14._.dmg file is downloaded onto your computer. This is the Lync for Mac 11 installation program.Īfter the Lync for Mac 11 installation program downloads to your Mac, go back to the Skype for Business page, and choose Lync for Mac 2011 update.Īt the Microsoft download center, choose Download to download the Lync for Mac 2011 update program onto your Mac. If you don't see Skype for Business listed, then it's not included with the Microsoft 365 business plan you have. At the top of your Microsoft 365 page, choose > Office 365 settings.Ĭhoose Skype for Business > Install to download the Lync for Mac 11 installation program onto your Mac.